Safety is the first thing families ask about — and rightly so. Here are honest answers to the questions we hear most. For anything not covered, please ask us directly.
In any medical emergency, the caregiver calls 911 first, then notifies the family and the office. Companion caregivers provide non-medical support and are not a substitute for emergency medical care. See emergency response.
No. Companion care is non-medical. In an emergency, always call 911. A caregiver's role is to recognize when help is needed, call for it, and support your loved one and family.
Oversight matters for consistent, quality care.
Careful screening is essential before anyone enters your home. Read more on caregiver screening and background checks.
This helps protect both clients and caregivers.
A dependable provider has a plan so your family is never left without coverage. See our backup care process.
Personal information should be handled respectfully and shared only as needed to provide care. See our privacy policy.
Tell the office right away. We take feedback seriously and act on it quickly.
Caregivers help keep walkways clear, watch for hazards, encourage safe routines, and flag concerns to the family. For practical tips, see our home safety and fall prevention guides.